AGB

Terms of Service

Please read these Terms of Service carefully before placing an order with us. By accessing our store and making a purchase, you agree to be bound by these terms.

1. General

These Terms of Service apply to all visitors, customers, and users of collectfigure.myshopify.com. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the site following any changes constitutes your acceptance of the revised terms.

2. Products

We specialise in licensed collectible figurines and anime merchandise. All products are officially licensed unless otherwise stated. Product images are for reference only; minor variations in colour or packaging may occur due to manufacturing or photography. We reserve the right to limit quantities or discontinue any product at any time.

3. Pricing and Payment

All prices are displayed in the currency shown at checkout and are subject to change without notice. We accept major credit cards and other payment methods available at checkout. Payment must be completed in full before an order is processed and dispatched.

4. Orders

By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected fraudulent activity. You will be notified promptly should this occur.

5. Shipping and Delivery

Orders are dispatched within 3–15 business days of payment confirmation. Delivery timeframes vary by destination and shipping method. We are not responsible for delays caused by customs, carrier issues, or other factors beyond our control.

Order Cancellation During Shipment: If a customer requests cancellation after an order has been dispatched, all shipping costs incurred — including outbound and return freight — shall be borne by the customer.

6. Returns and Exchanges

We accept returns and exchanges within 7 days of receipt, provided the item is unused, in its original packaging, and in the same condition as received. To initiate a return, please contact us before sending any items back. Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly sent.

7. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount paid for the order in question.